At maya88, responsible gaming is not just a checkbox — it is a core part of how we operate. We want every Filipino player to enjoy our games safely, within their means, and with full awareness of the risks involved.
Gaming is meant to be fun — a form of entertainment, not a way to earn a living or escape personal problems. At maya88, we take our responsibility seriously. We are committed to providing a safe, fair, and transparent gaming environment for all Filipino players, and we actively support those who may be experiencing difficulties related to gambling.
Under Philippine law and PAGCOR regulations, online gaming is strictly limited to individuals who are 21 years of age or older. maya88 enforces this requirement rigorously through identity verification during account registration. Any account found to belong to a minor will be immediately closed and all associated funds forfeited.
We also recognise that for a small number of players, gambling can become problematic. Problem gambling is a recognised condition that can affect anyone — regardless of income, background, or how long they have been playing. The good news is that help is available, and maya88 provides a full suite of tools to help you stay in control before things escalate.
Whether you are a casual player in Manila enjoying a few rounds of slots on a Friday night, or a regular bingo fan in Cebu, the same protections apply to you. Our responsible gaming programme is free, confidential, and always accessible from your account dashboard.
Gambling is not a solution to financial problems. If you are playing to recover losses, pay debts, or supplement your income, please stop and reach out to our support team immediately. Chasing losses is one of the most common signs of problem gambling.
Healthy gaming looks like this: You set a budget before you play, you stick to it, you treat losses as the cost of entertainment, and you stop when you reach your limit — win or lose. Gaming should never interfere with your work, family, or finances.
PAGCOR Responsible Gaming: As a PAGCOR-regulated platform, maya88 adheres to all responsible gaming standards set by the Philippine Amusement and Gaming Corporation. PAGCOR provides national-level resources and oversight for player protection across all licensed gaming operators in the Philippines.
All tools are free to use, take effect immediately or within 24 hours, and can be accessed directly from your maya88 account settings.
Set a daily, weekly, or monthly deposit cap in Philippine Peso (₱) to make sure you never spend more than you are comfortable with. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant.
Choose how long you want each gaming session to last. When your time is up, maya88 will display a clear notification and log you out automatically. You can set limits from as short as 30 minutes up to a maximum of 8 hours per session.
Define the maximum amount you are willing to lose within a set period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This is one of the most effective tools for budget-conscious players.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether to continue — completely on your own terms.
Need a short pause? Use the Take a Break feature to temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place bets. Your account balance is preserved and withdrawals remain available.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of 6 months, up to a permanent ban. During self-exclusion, you will not receive any marketing communications from maya88. This is a serious, binding commitment.
Self-exclusion is the strongest player protection tool available on maya88. It is designed for players who recognise that their gambling has become a problem and want to take decisive action. The process is straightforward, confidential, and free.
Once a self-exclusion is in place, maya88 will make every reasonable effort to ensure that you cannot access your account or receive promotional materials. We take this commitment seriously.
Important: Self-exclusion is not reversible during the chosen period. Before requesting self-exclusion, please withdraw any remaining balance from your account. Balances in self-excluded accounts are held securely and can be claimed after the exclusion period ends.
Sign in to your maya88 account using your registered email and password. Make sure you withdraw any remaining balance before proceeding to the next step.
Navigate to your Account Settings and select the "Responsible Gaming" tab. You will find all player protection tools listed here, including the self-exclusion option.
Select your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent. We recommend choosing a period that gives you enough time to seek support and recover fully.
Confirm your request. Your self-exclusion will take effect within 24 hours. You will receive a confirmation email at your registered address. If you need immediate assistance, contact our support team directly.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are commonly associated with gambling disorder. If you identify with three or more of these, we strongly encourage you to use our self-exclusion tool and seek professional support.
Remember: recognising the problem is the first and most important step. There is no shame in asking for help — many Filipinos have successfully overcome problem gambling with the right support.
You are not alone. Problem gambling affects an estimated 1–3% of the adult population. If you or someone you know needs help, please reach out to our support team or a qualified counselling service.
Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Spending money on gambling that was intended for rent, bills, groceries, or other essential expenses — or borrowing money to gamble.
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to the limits you set for yourself.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Missing work, school, or family obligations because of gambling, or spending time that should be devoted to other activities on gaming instead.
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties rather than addressing them directly.
Spending a significant amount of time thinking about gambling — planning your next session, reliving past wins, or calculating how to get more money to play.
Reflect honestly on the questions below. This is not a clinical diagnostic tool, but it can help you gauge whether your gaming habits are healthy. If you answer "Yes" to three or more questions, consider using our responsible gaming tools or speaking with a counsellor.
Have you ever gambled with money that was meant for something else — like bills, food, or your children's school fees?
Have you ever felt the need to bet more and more money to get the same level of excitement from gambling?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Have you ever borrowed money from family, friends, or a lending service to fund your gambling?
Have you ever hidden your gambling activity or lied about how much you have spent or lost?
Has gambling ever caused serious problems in your relationships, work, or financial situation?
Do you find yourself gambling to escape from problems, stress, or negative emotions rather than for entertainment?
If you answered "Yes" to 3 or more questions: We encourage you to take a break from gaming and consider activating self-exclusion on your maya88 account. Speaking with a professional counsellor is also a positive step. You can contact our support team at [email protected] for guidance on available resources.
The vast majority of maya88 players enjoy gaming as a fun, recreational activity without any issues. Here are some practical tips to help you keep it that way — whether you are playing slots in Quezon City, bingo in Davao, or live casino games in Makati.
maya88 operates under a strict 21+ age policy in accordance with Philippine law. We use a multi-layered approach to prevent underage access to our platform:
If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental or intentional access to maya88 and other gaming platforms:
If you believe a minor has accessed maya88, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Gaming is more fun when you are in control. Set your limits, use our tools, and enjoy the experience — safely and within your means. 21+ only.