Got Questions About
maya88? We've Got Answers.

No. maya88 strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited.

If you have forgotten your login details, use the Forgot Password feature on the login page to recover access to your existing account. If you are still having trouble, contact our support team at [email protected].

Go to the maya88 Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes — if it expires, simply request a new one.

For security reasons, maya88 will never ask for your password via email, chat, or phone. If you receive any such request, please report it to our support team immediately as it may be a phishing attempt.

You can update most account details — such as your mobile number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your full name or date of birth require identity re-verification and must be requested through our support team, as these fields are tied to your KYC records.

To request a name or date of birth correction, email [email protected] with a copy of your valid government ID showing the correct information.

If you wish to permanently close your account, please contact our support team at [email protected] with your account email and a brief reason for closure. Before submitting the request, make sure to withdraw any remaining balance — funds in closed accounts are held for 90 days before being forfeited.

If you are closing your account due to concerns about your gambling habits, we strongly recommend using our Self-Exclusion tool instead, which is specifically designed for this purpose and includes additional safeguards. Visit our Responsible Gaming page to learn more.

maya88 supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players. Currently accepted methods include:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱ / PHP). No currency conversion fees apply for PHP transactions.

The minimum deposit on maya88 is ₱100 for most payment methods. GCash and PayMaya deposits are typically credited to your account within seconds. Bank transfers may take up to 30 minutes during business hours.

There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction caps. If you need to deposit a large amount, we recommend splitting it across multiple transactions or contacting our support team for assistance.

Withdrawal processing times at maya88 depend on the method you choose:

• GCash / PayMaya: 15 minutes to 1 hour after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: 2–5 business days

All withdrawal requests are reviewed by our finance team before processing. The review typically takes 1–4 hours during business hours (8 AM – 10 PM PST). Requests submitted outside these hours are processed the following morning. The minimum withdrawal amount is ₱200.

maya88 does not charge any fees on deposits or withdrawals from our side. However, your payment provider — such as your bank or GCash — may apply their own transaction fees. We recommend checking with your provider before initiating a transaction.

For withdrawals, maya88 allows one free withdrawal per day. Additional withdrawals on the same day may be subject to a small processing fee, which will be clearly displayed before you confirm the transaction.

If your deposit has not been credited within the expected timeframe, please follow these steps:

• Check your payment provider's app or statement to confirm the transaction was completed successfully on their end.
• Wait the full processing window — GCash deposits can occasionally take up to 30 minutes during peak hours.
• If the funds have left your account but have not appeared in maya88 after 1 hour, contact our support team at [email protected] with your transaction reference number and a screenshot of the payment confirmation.

Our team will investigate and resolve the issue, typically within 2–4 hours on business days.

maya88 offers a generous welcome package for new Filipino players. The exact offer may vary depending on current promotions, so we recommend checking the maya88 Casino page for the latest details. Generally, new players can expect a deposit match bonus on their first deposit, credited directly to their bonus balance.

To claim the welcome bonus, simply register a new account, make your first qualifying deposit, and the bonus will be applied automatically. No promo code is required unless stated otherwise in the promotion terms.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be converted to real, withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable.

Key things to know about wagering requirements on maya88:

• Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.
• Bonuses have an expiry date — unused bonus funds are forfeited after the stated period.
• Wagering progress is visible in your Account Dashboard under the Bonuses section.
• Withdrawing real money before completing wagering requirements will forfeit the remaining bonus balance.

Log in to your maya88 account and navigate to My Account → Bonuses. Here you will see a full list of your active and expired bonuses, the current wagering progress for each, the expiry date, and the amount remaining to wager before the bonus converts to real cash.

If a bonus is not showing up after you made a qualifying deposit, please allow up to 15 minutes for it to be credited. If it still has not appeared after that, contact our support team with your deposit reference number.

maya88 offers a diverse library of games designed to suit every type of Filipino player. Our current game categories include:

• Slot Games — hundreds of titles from leading providers, including classic 3-reel slots, video slots, and jackpot games.
• Bingo — multiple bingo rooms with different ticket prices and prize pools, running throughout the day.
• Cat Fishing — an action-packed fishing arcade game with real PHP prizes.
• Relax Fishing — a more laid-back fishing experience with smooth gameplay and generous payouts.
• Live Casino — real-time table games including baccarat, roulette, blackjack, and dragon tiger, streamed live with professional dealers.

New games are added regularly. Check the maya88 Casino page for the latest additions.

Yes. All games on maya88 use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories to verify their integrity.

Each slot game displays its Return to Player (RTP) percentage in the game information panel. RTP represents the theoretical percentage of wagered money that a game returns to players over a large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins.

Absolutely. maya88 is fully optimised for mobile play. You can access the full game library directly through your mobile browser — no app download required. The site is compatible with both Android and iOS devices and adapts automatically to your screen size.

For the best mobile experience, we recommend using an up-to-date version of Chrome (Android) or Safari (iOS) with a stable internet connection. Most games load within seconds on a standard 4G or WiFi connection.

If your internet connection drops during a game, maya88's system will record the state of your session at the point of disconnection. When you reconnect and return to the game, it will resume from where it left off — any bets already placed will be settled according to the outcome that was determined at the time of the spin or hand.

If you believe a disconnection has caused an error in your balance or game result, please contact our support team at [email protected] with the game name, approximate time, and your account email. We will review the game logs and resolve any discrepancy.

maya88 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same level of encryption used by major banks and financial institutions in the Philippines.

Your personal data is stored on secure, access-controlled servers and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy.

If you suspect unauthorised access to your maya88 account, take the following steps immediately:

• Change your password right away using the Forgot Password feature on the login page.
• Check your account transaction history for any unrecognised activity.
• Contact our support team at [email protected] to report the suspected breach — we can temporarily freeze your account while we investigate.
• Change the password on your email account as well, especially if you use the same password across multiple services.

We strongly recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. This can be done from your Account Settings page.

maya88 operates in compliance with Philippine gaming regulations under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for regulating all gaming activities in the Philippines. Online gaming is legal in the Philippines for players aged 21 and above.

We take our regulatory obligations seriously and maintain strict anti-money laundering (AML) and responsible gaming standards as required by PAGCOR. If you have questions about our regulatory status, please contact our support team.

maya88 is committed to promoting safe and responsible gambling for all Filipino players. We provide a full suite of tools accessible from your Account Settings under the Responsible Gaming tab:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — restrict how much you can lose within a defined period.
• Session Time Limits — receive alerts or automatic logouts after a set playing duration.
• Reality Checks — periodic on-screen reminders showing how long you have been playing and your net session result.
• Cool-off Period — temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion — block access to your account for 6 months, 1 year, 3 years, or permanently.

All limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply.

To activate self-exclusion, log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. The exclusion takes effect immediately and cannot be reversed during the chosen period.

During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from maya88. If you attempt to create a new account during your exclusion period, it will be closed as soon as it is identified.

The minimum age to register and play on maya88 is 21 years old. This is a strict legal requirement under Philippine law. We verify the age of all players during the KYC process, and any account found to belong to a person under 21 will be immediately closed and any winnings forfeited.

If you are a parent or guardian and are concerned that a minor may be accessing gambling sites, we recommend using parental control software to restrict access. For more information on protecting young people from gambling harm, visit our Responsible Gaming page.

Gambling should always be a fun and entertaining activity. It becomes a problem when it starts to negatively affect your finances, relationships, work, or mental health. Some warning signs to watch out for include:

• Spending more money or time gambling than you intended.
• Chasing losses — continuing to gamble to try to win back money you have lost.
• Lying to family or friends about how much you gamble.
• Neglecting work, school, or family responsibilities because of gambling.
• Feeling anxious, irritable, or restless when you try to cut down or stop.
• Borrowing money or selling possessions to fund gambling.

If any of these sound familiar, please use our self-exclusion tools and consider reaching out to a professional support service. You can also visit our Responsible Gaming page for more resources and guidance.